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Privacy Policy

Last updated: 1 October 2026

Lumina Design Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, contact us, request a quotation or place an order.

1. Who we are

Lumina Design Ltd is the data controller responsible for the personal information described in this policy.

Website: www.luminadesign.co.uk
Telephone: 01656 630037
Email: sales@luminadesign.co.uk
Registered office: 6 Hazel Close Porthcawl CF36 5RG
Company number: 09158019

2. Information we may collect

Depending on how you interact with us, we may collect:

  • your name;

  • billing and delivery addresses;

  • email address;

  • telephone number;

  • company or business name;

  • quotation and order information;

  • product dimensions and specifications;

  • correspondence with us;

  • payment and transaction information;

  • delivery information;

  • information submitted through website forms;

  • website usage and device information; and

  • marketing preferences.

We do not normally receive or store full payment-card details where payment is processed by an external payment provider.

3. How we collect your information

We may receive personal information when you:

  • place an order through our website;

  • request a quotation;

  • telephone or email us;

  • complete a contact form;

  • create an account;

  • communicate with us about an existing order;

  • interact with our advertising or website; or

  • accept optional cookies or tracking technologies.

We may also receive information from service providers involved in payments, delivery, website operation, advertising and analytics.

4. Why we use your personal information

We use personal data to:

  • provide quotations;

  • process and fulfil orders;

  • check product specifications;

  • take and manage payments;

  • arrange manufacture and delivery;

  • communicate about orders;

  • provide customer service and technical support;

  • deal with warranty, damage or complaint matters;

  • maintain business and accounting records;

  • prevent fraud and protect our website;

  • understand how our website and advertising perform;

  • improve our products and services; and

  • send marketing communications where permitted.

5. Our lawful bases

Depending on the purpose, we may process personal data because:

Contract
Processing is necessary to provide a quotation, process an order, arrange delivery or otherwise perform a contract with you.

Legal obligation
We may need to keep information to comply with tax, accounting, consumer-protection or other legal requirements.

Legitimate interests
We may process information where reasonably necessary to operate and improve our business, provide customer support, maintain website security, prevent fraud or understand business performance, provided those interests do not override your rights.

Consent
We rely on consent where required, particularly for certain marketing communications and non-essential cookies or tracking technologies.

The ICO requires organisations to identify and explain the lawful basis relied upon for each purpose. Information Commissioner's Office

6. Who we may share information with

We may share relevant information with organisations involved in providing our products and services, including:

  • manufacturers and suppliers;

  • delivery and transport companies;

  • payment processors;

  • website and ecommerce service providers;

  • IT and hosting providers;

  • accountants and professional advisers;

  • analytics providers;

  • advertising platforms; and

  • public authorities where required by law.

We only share information that is reasonably necessary for the relevant purpose.

For example, a manufacturer or delivery company may receive your name, delivery address, telephone number and relevant order information so that your goods can be produced and delivered.

7. Wix and website services

Our website is operated using Wix services.

Wix and associated service providers may process information required to operate the website, ecommerce functions, checkout, security, forms and related functionality.

Where third-party apps or integrations are used, those providers may also process information in accordance with their respective privacy terms.

8. Google and advertising services

We may use Google services including Google Analytics, Google Ads and Google Merchant Center to understand website performance and measure or improve advertising.

Depending on your cookie choices, these services may process information about website visits, device information and interactions with our advertising.

Where consent is legally required for non-essential tracking, those technologies should not be activated until the appropriate consent has been given. The ICO requires clear information and active consent for non-essential cookies and similar technologies. Information Commissioner's Office

9. Marketing

We may send marketing communications where:

  • you have consented to receive them; or

  • another lawful basis permits us to do so.

You can unsubscribe from marketing communications at any time by using an unsubscribe facility where provided or by contacting us.

Opting out of marketing does not prevent us from sending communications necessary to fulfil an order or respond to an enquiry.

10. Cookies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for the website, shopping basket, checkout or security to function.

Other cookies may be used for analytics, advertising, personalisation or measurement.

Where required, we ask for your consent before setting non-essential cookies. Strictly necessary cookies may be used without consent where the applicable exemption applies. Information Commissioner's Office

Please see our Cookie Policy for further information.

11. How long we keep information

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting, warranty or dispute-resolution requirements.

Different categories of information may therefore be retained for different periods.

For example, order and accounting information may need to be retained for several years in order to comply with legal and tax requirements.

12. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal data is transferred internationally, appropriate safeguards should be used where required by data-protection law.

These may include transfers to countries recognised as providing adequate protection or contractual safeguards approved under applicable data-protection legislation.

The ICO requires privacy notices to explain relevant international transfers and safeguards where applicable. Information Commissioner's Office

13. Keeping information secure

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

14. Your rights

Depending on the circumstances, you may have rights including the right to:

  • request access to your personal information;

  • ask us to correct inaccurate information;

  • request deletion of information in certain circumstances;

  • request restriction of processing;

  • object to certain processing;

  • request transfer of information where applicable;

  • withdraw consent where processing is based on consent; and

  • complain about how your information is being handled.

These rights are subject to applicable legal conditions and exemptions.

15. Requests about your information

To exercise a data-protection right or ask a privacy question, contact:

Email: sales@luminadesign.co.uk
Telephone: 01656 630037

We may need to verify your identity before responding to a request.

16. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.

17. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations or the third-party systems we use.

The latest version will be published on this page with an updated revision date.

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